HiSense Taxi App RCT for Disability Sensitivity Training

A randomized controlled trial with repeated measures design was conducted to evaluate the effectiveness of the HiSense Taxi App, a mobile learning intervention designed to improve taxi drivers' knowledge, empathy, and self-efficacy when serving clients with disabilities. Participants were randomly assigned to either an intervention group that received access to the HiSense Taxi App or a waitlist control group. The study used pre-test and post-test measurements to assess changes in three primary domains: knowledge about sensitivity and responsiveness toward individuals with disabilities, empathy towards clients, and self-efficacy among drivers. The intervention consisted of brief daily mobile learning sessions delivered through the app. Results showed a significant interaction effect between group and time for knowledge outcomes, with the intervention group demonstrating significant improvement while the waitlist group showed a significant decrease. However, no significant interactions were found for empathy or self-efficacy measures, suggesting that mobile learning may be more effective for knowledge acquisition than for developing interpersonal skills.